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padding-top: 1px"> <img src="images/STPITest.gif" border="0" alt="" /></div> </td> </tr> <tr> <td align="left" valign="top"> &nbsp; </td> </tr> </table> </td> <td width="18" align="left" valign="top"> &nbsp; </td> <td align="left" valign="top"> <table width="760" border="0" cellspacing="0" cellpadding="0"> <tr> <td align="left" valign="top"> <table width="811" border="0" cellspacing="0" cellpadding="0"> <tr> <td align="left" valign="top"> <table width="797" border="0" cellspacing="0" cellpadding="0" class="border"> <tr> <td align="left" width="30"> &nbsp; </td> <td align="left" valign="top"> <table width="770" border="0" cellspacing="0" cellpadding="0"> <!--Main Content Start here--> <tr> <td colspan="2" align="left" valign="top"> <p> <span class="body_title"><font color="#ff8c13">CRM Ticket</font></span></p> </td> </tr> <tr> <td colspan="2" align="left" valign="top"> <div style="margin-right: 10px;" align="justify"> <table border="0"> <tr> <td style="vertical-align: top;"> <img src="images/CRM.jpg" alt="" /></td> <td style="padding-top: 83px;"> <span class="body_title">Introduction:</span><br /> In today's fast-paced global business environment, managing consistent email communication across multiple shared email accounts, domain names, teams and geographical locations is a challenge for most organizations. In CRM-e-Ticketing we made it simple by having a transaction oriented approach to email processing. </td> </tr> </table> To cut it short - we introduced three key functions: email ticket number, responsible agent and email status control. With those functions in hand you are able to drive better team collaboration, boost productivity and secure faster response time to customer s inquiries. <br /> <div id="content"> <p class="trigger"> <font class="body_title">&nbsp;Ticket Number:</font> </p> <div> With automatic assignment of ticket numbers to all communication and transactions, you can identify, categorize and respond faster to customer queries. Build the trust and comfort level of your clients by giving them a reference number. The user-defined ticket number in CRM-e-Ticketing is formatted with serial number. </div> </div> <p class="trigger"> <font class="body_title">&nbsp;Email Thread:</font> </p> <div> To drive efficiency and give the agents a quick Oversight of the entire email history, all emails related to a specific ticket number will be in form of an email thread. Transfer of a ticket from one folder to another is easy - simply drag &drop and the entire email thread will follow. </div> <p class="trigger"> <font class="body_title">&nbsp;Ticket Status:</font> </p> <div> The ticket status control is the key to making CRM-e-Ticketing transaction-oriented. The open and closed status gives everyone a clear picture of what is outstanding. CRM-e-Ticketing allows you to define your own customized status tabs such as: on hold, waiting approval etc. Closed tickets can be reopened manually by agents or it can happen automatically when new replies arrive. </div> <p class="trigger"> <font class="body_title">&nbsp;Standard Reply Templates:</font> </p> <div> Build your own repository of standard responses. Field placeholders like ticket number, recipient name, agent name etc makes it easy to create personalized responses using the templates. The standard response enables you to give customers faster and more consistent responses. </div> <p class="trigger"> <font class="body_title">&nbsp;Auto Reply Templates:</font> </p> <div> Auto reply templates feature is an automatic customer acknowledgement that you have received their inquiry. The auto response can be triggered based on new tickets as well as for new incoming replies. </div> <p class="trigger"> <font class="body_title">&nbsp;Email Search:</font> </p> <div> The fact that CRM-e-Ticketing is a centralized system based on the powerful Microsoft SQL technology makes it very simple to search and find emails across the system. Do a simple quick-search by right-clicking on an email account or search for a specific ticket number. Save time by building your own reusable search queries that you can share with the team. </div> <p class="trigger"> <font class="body_title">&nbsp;Integration to CRM/ERP:</font> </p> <div> CRM-e-Ticketing is easy to integrate into 3rd party systems like CRM/ERP utilizing the open API's. This enables you to make powerful search queries from 3rd party system based on email addresses, domain names etc. </div> </div> <br /> <div class="floating-box"> <br /> <div align="justify"> </div> <br /> <div align="center"> <p> </p> </div> </div> </td> <td colspan="4" align="left" valign="top"> &nbsp; </td> <td valign="top"> </td> <td width="18" align="left" valign="top"> &nbsp; </td> <td width="" valign="top" class="border1"> <div id="nmenu"> <img id="btnDemo" onclick="return btnDemo_onClick()" src="images/demo.png" height="100" width="200" alt="Demo" runat="server" /> </div> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr> <td align="left" valign="top"> &nbsp; </td> </tr> </table> </td> </tr> </table> </td> </tr> <!--Main Content End here--> <tr> <td width="960" colspan="4" style="border-top: 1px dotted #bdbdbd;"> <br /> <p class="bottom_menu" style="text-align: center"> |&#160;<a href="#" target="_self">Disclaimer and Copyright (c) Paragon Dynamics Info Systems (p) Ltd. 2007 &#160;- 2011&#160;</a>|</p> </td> </tr> </tbody> </table> <!-- </div> </table></table></table>--> </table> </body> </html>